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Hawai’i Pacific University Libraries to Offer 24/7 Chat Service

Students and faculty working on research papers and other academic projects at Hawai’i Pacific University can now ask a librarian questions 24 hours a day, seven days a week.

Last week the university libraries announced the 24/7 virtual reference chat service, which allows students and faculty to interact with a reference librarian in real time.

Facilitated through QuestionPoint, a cooperative virtual reference platform, students will be able to chat during off-hours with librarians from their own, or another institution.

“The 24/7 chat service provides help to students whenever they need it and wherever they are,” the university said in a release.

“It is great for students who work during late night hours or early morning on their research papers and projects, and there have been numerous instances of reference librarians helping HPU students who are out of the country and taking online courses.”

Students can access the chat reference service through Blackboard and via the HPU Libraries web portal.

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